Frequently Asked Questions
Before calling our Consumer Care team, please review our troubleshooting options. You may be able to correct a problem with your Silhouette appliance by following these recommendations.
(1) Manual drain: The excess water gathers in the water reservoir and the user removes the reservoir to empty it. This method is only recommended for remote areas where other drainage options are not possible. There is a risk of overflow if the reservoir is not monitored or if the unit is left on for an extended period.
(2) Gravity Drain: The drain hose is attached to the reservoir and fed into a floor drain (see product owner’s manual for instructions).
(3) Pump Drain (pump included with unit): The drain hose is attached to the reservoir and the water is pumped to a drain located above the unit (i.e. sink) or a floor drain at a farther distance.