Faqs

Frequently Asked Questions

Before calling our Consumer Care team, please review our troubleshooting options. You may be able to correct a problem with your Silhouette appliance by following these recommendations.

1. General User Inquiries

The door of your Silhouette appliance would need to sit forward within the cabinet opening so that the front cabinet of the cooler is flush with the surrounding cabinetry. The door of the cooler will protrude farther than the cabinet front. If you were to attempt to push the cooler back so that the door was flush with the surrounding cabinetry, the door may hit the surrounding cabinet when opened and potentially cause damage to the appliance.

2. Areas of Use Inquiries

Your wine cellar or beverage centre is designed to operate at room temperature 68°F to 79°F (20°C to 26°C). All residential appliances have areas where electrical connections are not protected from moisture. If water / moisture can get into these unprotected areas then there is a risk of creating electrical shortages which may cause premature component failure. Using your Silhouette appliance outdoors will void your warranty.

Silhouette products are designed to operate in your home at room temperature 68°F to 79°F (20°C to 26°C). All residential appliances have areas where electrical connections are not protected from moisture. If water / moisture can get into these unprotected areas then there is a risk of creating electrical shortages which may cause premature component failure. Using your Silhouette appliance in the garage will void your warranty.

3. Power Inquiries

There is a power button located on the control panel. Press and hold for 3 seconds to turn the units off or on.

No, we recommend that the unit stands for a minimum two hours before plugging it in. There are fluids in the compressor that may have moved up into the sealed system during transportation. Letting the unit stand allows the fluid to settle back to its original place. Plugging it in immediately could result in damage to the unit and void the warranty.

4. Temperature Inquiries

The temperature range will fluctuate depending on how often the door is opened and the amount of room temperature items placed in the cooler at one time. When using your Silhouette product for the first time or again after it has been unplugged, it will take approximately 2 hours for it to reach the set temperature.

The internal fan system does its best to circulate the air inside the cabinet. However, hot air rises and cool air falls, thus there will be a slight variance in temperature between the upper and lower chambers.

This will depend on your personal preference and the varietal you are storing. Sweet white wines are best stored between 41°F (5°C) and 46°F (8°C), while dry whites are best stored between 46°F (8°C) and 54°F (12°C). Reds are generally stored at a warmer temperature. Light to medium reds are best stored from 54°F (12°C) to 61°F (16°C) and full bodied reds are best from 63°F (17°C) to 66°F (19°C).

The temperature range of your Silhouette wine cellar is 39°F and 64°F (4°C to 18°C). Please note that the temperature may fluctuate +/- 2°F.

5. Fan Inquiries

There are two types of fans in your Silhouette product, the condenser fan and the evaporator fan. The condenser fan will run when the compressor is running and the evaporator fan will run in 10 – 20 second intervals then shut off for the same amount of time. This cycle is continuous as long as the unit is powered on for cooling. Our tests show that this creates the best, most consistent temperatures in the cooling compartment.

7. Dual Zone Inquiries

The top zone is designed to store red wine however, you may choose to store white wine there instead. As the air cycles through the unit, warmer air is pushed toward the top compartment. As a result, your red wines may be cooler than you prefer and your whites warmer should you decide to switch zones.

8. Noise Inquiries

It is normal for your Silhouette product to make gurgling/bubbling noises. These sounds are a result of the refrigerant traveling through the lines in the product. This noise is different in every product and may be amplified if the unit is in an enclosed space or on a wood floor.

The unit will beep if the door has been left open or ajar.